Account

How can I change the email address linked to my account?

To change the email address associated with your account, please send a request indicating the new email address to [e-mail] from the email currently registered in the FinchTrade web portal. For security reasons, requests sent from unregistered email addresses cannot be processed.

How do I set up or reset two-factor authentication (2FA / Google Authenticator)?

To reset your 2FA, please contact your account manager and email [e-mail] from your registered email address.

Once your 2FA is reset, your active session will be terminated. You'll need to log in again using your existing credentials and set up a new 2FA code.

If your email is also being updated, no further action is required on your side — your login will change automatically, while your password stays the same.

Can I add an additional user to my account?

At the moment, we do not support multi-user access to a single account. However, this functionality is currently under development and will be available in the near future.

What are the conditions for connecting an additional legal entity?

Each legal entity must independently complete the full KYC/AML verification process and comply with the same regulatory and onboarding requirements.

Can the same wallet addresses be used for an additional legal entity?

The same wallet addresses cannot be used for an additional legal entity. Each wallet address is linked to a specific account and legal entity, therefore new wallet addresses must be added.

Where can I find the Terms and Conditions (TnC)?

You can download your TnC directly from your account at app.finchtrade.com.

Do you provide a Non-Disclosure Agreement (NDA)?

Yes. We are ready to sign an NDA upon your request. Please contact your account manager to initiate the process.