Account

How can I change the email address linked to my account?

To change the email address associated with your account, please send a request indicating the new email address to [email protected] from the email currently registered in the FinchTrade web portal. For security reasons, requests sent from unregistered email addresses cannot be processed.

Can I add an additional user to my account?

At the moment, we do not support multi-user access to a single account. However, this functionality is currently under development and will be available in the near future.

What are the conditions for connecting an additional legal entity?

Each legal entity must independently complete the full KYC/AML verification process and comply with the same regulatory and onboarding requirements.

Can the same wallet addresses be used for an additional legal entity?

The same wallet addresses cannot be used for an additional legal entity. Each wallet address is linked to a specific account and legal entity, therefore new wallet addresses must be added.