For the complete documentation index, see llms.txt. This page is also available as Markdown.

Account

How can I change the email address linked to my account?

To change the email address associated with your account, please send a request indicating the new email address to clients@finchtrade.com from the email currently registered in the FinchTrade web portal. For security reasons, requests sent from unregistered email addresses cannot be processed.

How do I set up or reset two-factor authentication (2FA / Google Authenticator)?

To reset your 2FA, please contact your account manager and email clients@finchtrade.com from your registered email address.

Once your 2FA is reset, your active session will be terminated. You'll need to log in again using your existing credentials and set up a new 2FA code.

If your email is also being updated, no further action is required on your side — your login will change automatically, while your password stays the same.

Can I add an additional user to my account?

At the moment, we do not support multi-user access to a single account. However, this functionality is currently under development and will be available in the near future.

Each legal entity must independently complete the full KYC/AML verification process and comply with the same regulatory and onboarding requirements.

The same wallet addresses cannot be used for an additional legal entity. Each wallet address is linked to a specific account and legal entity, therefore new wallet addresses must be added.

Where can I find the Terms and Conditions (TnC)?

You can download your TnC directly from your account at app.finchtrade.com.

Do you provide a Non-Disclosure Agreement (NDA)?

Yes. We are ready to sign an NDA upon your request. Please contact your account manager to initiate the process.

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