> For the complete documentation index, see [llms.txt](https://help.finchtrade.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.finchtrade.com/how-it-works/account.md).

# Account

#### How can I change the email address linked to my account?

To change the email address associated with your account, please send a request indicating the new email address to <clients@finchtrade.com> from the email currently registered in the FinchTrade web portal.\
For security reasons, requests sent from unregistered email addresses cannot be processed.

#### **How do I set up or reset two-factor authentication (2FA / Google Authenticator)?**

To reset your 2FA, please contact your account manager and email <clients@finchtrade.com> from your registered email address.

Once your 2FA is reset, your active session will be terminated. You'll need to log in again using your existing credentials and set up a new 2FA code.

If your email is also being updated, no further action is required on your side — your login will change automatically, while your password stays the same.

#### Can I add an additional user to my account?

At the moment, we do not support multi-user access to a single account.\
However, this functionality is currently under development and will be available in the near future.

#### What are the conditions for connecting an additional legal entity?

Each legal entity must independently complete the full KYC/AML verification process and comply with the same regulatory and onboarding requirements.

#### Can the same wallet addresses be used for an additional legal entity?

The same wallet addresses cannot be used for an additional legal entity.\
Each wallet address is linked to a specific account and legal entity, therefore new wallet addresses must be added.

#### Where can I find the Terms and Conditions (TnC)?

You can download your TnC directly from your account at app.finchtrade.com.

#### Can I export my account statement / trade history (Excel/CSV)?

On the native FinchTrade platform your trade history is available in your account at app.finchtrade.com. For a specific statement format, contact your account manager.

#### Can I pause / freeze my account without closing it?

If you do not plan to trade for a while but may return later, your account can typically remain dormant without being fully closed, so you would not need to repeat the full onboarding when you resume — subject to periodic KYC/AML re-verification of your details. Please confirm dormancy handling for your specific case with your account manager.

#### Can we onboard an additional / new legal entity (including in a different jurisdiction)?

Yes — each legal entity must independently complete the full KYC/AML verification and meet the same onboarding and regulatory requirements. Acceptance of a specific jurisdiction is subject to our compliance review, so please share the entity's details with your account manager to confirm before starting.

#### **Do you provide a Non-Disclosure Agreement (NDA)?**

Yes. We are ready to sign an NDA upon your request. Please contact your account manager to initiate the process.